If your freeze dryer isn't freezing the contents, please follow these steps to troubleshoot the issue:

1. Ensure that the freeze dryer is plugged in and the power switch is turned on.
2. Check that the door is properly sealed and that the gasket is clean and free from any obstructions.
3. Perform a freeze test:
   • Turn on your machine and navigate to the functional testing screen by touching the leaf icon in the top left corner of the home screen.
   • On the functional testing screen, locate the toggle switch labeled "Freeze" and turn it on.
   • Let the refrigeration system run for about 30 seconds.
   • After 30 seconds, check if you can hear the refrigeration system turn on and start running.
   • If you hear the refrigeration system running, it indicates that the system is functioning properly.
   • If you don't hear the refrigeration system running or if it only runs momentarily, it may indicate an issue with the freezing process.

If the issue persists after performing the freeze test, further assistance may be required to diagnose and resolve the problem. Please contact our customer support team.