How Do I Complete the Factory Setup? If you are stuck on the “Factory Setup” screen, follow these steps to complete the setup: Step-by-Step Instructions: By following these steps and utilizing the provided resources, you can complete the factory setup of your Harvest Right freeze dryer efficiently. If you encounter any issues, please reach out […]
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Where can I purchase oil?
Where Can I Purchase Oil for My Harvest Right Freeze Dryer? You can purchase oil for your Harvest Right freeze dryer from several sources. Here are some options: Helpful Resources By following these steps, you can easily purchase the oil you need to keep your Harvest Right freeze dryer running smoothly.
How often should I change the oil in my freeze dryer pump?
How Often Should I Change the Oil in My Freeze Dryer Pump? Regularly changing the oil in your freeze dryer pump is crucial for maintaining its efficiency and longevity. The frequency of oil changes can depend on the type of pump you have and how often you use your freeze dryer. Guidelines for Oil Change […]
Why can’t I add more freeze time and how do I fix it?
Why Can't I Add More Freeze Time and How Do I Fix It? If you're experiencing issues with adding more freeze time to your Harvest Right freeze dryer, follow these steps to troubleshoot and resolve the problem. Possible Reasons and Solutions Helpful Resources Next Steps If you have followed these steps and are still experiencing […]
How can I decrease the freeze time?
How Can I Decrease the Freeze Time? Decreasing the freeze time in your Harvest Right freeze dryer can help you process batches more efficiently. While there is no direct setting that will reduce the amount of time your batch freezes for, here are some steps and tips that may reduce the freezing time: 1. Pre-Freeze Your […]
I’ve updated the firmware, but the screen only shows the first part of the version number. How can I confirm if the update was successful?
If the screen only displays the first part of the version number after a firmware update, tap or touch that abbreviated version number on the display. Doing so should reveal the complete version number, allowing you to confirm whether the update was successful.
The touchscreen on my freeze dryer seems unresponsive.
If your touchscreen is unresponsive, try these steps: If your screen remains unresponsive or you do not have a pressure sensitive screen, you may need to reach out to our Customer Support team for further assistance with this issue.
How do I change the name of my freeze dryer?
To change the name of your freeze dryer, you can do so directly on the touchscreen of the freeze dryer itself. Here are the steps to follow: Please note that the exact steps may vary slightly depending on the model and software version of your freeze dryer. If your machine is currently running a version […]
After putting on silicone glue at the wires, one video says to run the vacuum pump for 24 hours, another says 15-20 minutes, while yet another says “until pressure has bottomed out.” Which is it?
To seal the epoxy, you should first remove the panels and run the vacuum for at least 24 hours after applying 100% silicone around the wires. This allows the silicone to properly cure and ensure a good seal. You can find the correct instructions in our most up-to-date video on sealing the epoxy, which is […]
My pump is running after the batch completes. How do I stop this?
There is a setting on your freeze dryer that allows the pump to continue running after a batch completes. This is known as the “End of Job Pump” setting. To check if this setting is enabled: This should stop your pump from running after a batch completes. If the issue persists, please let us know.
