How Do I Cancel My Order? If you need to cancel your order, follow these simple steps: Helpful Resources If you have any further questions or need additional assistance, please reach out to our customer support team.
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Why is my freeze dryer showing an error message that it’s not detecting heat?
What Should I Do If My Freeze Dryer Shows a Not Detecting Heat Error? If your freeze dryer displays a "Not Detecting Heat" error, it means that your shelf is not heating up. This can be due to several reasons, such as a mechanical failure or a missed preparation step. Follow these steps to troubleshoot […]
Why is my candy still cold after completing the candy mode cycle?
Why is My Candy Still Cold After Completing the Candy Mode Cycle? If your candy is still cold after completing the Candy Mode cycle on your Harvest Right freeze dryer, there could be a few reasons for this. Below are some common causes and solutions to help you troubleshoot and resolve the issue. Possible Causes […]
How do I update the freeze dryer for candy mode?
How Do I Update the Freeze Dryer for Candy Mode? Updating your Harvest Right freeze dryer to enable Candy Mode is a straightforward process. Follow the steps below to ensure your machine is ready for candy-making. Steps to Update Your Freeze Dryer Helpful Resources By following these steps, you can easily update your freeze dryer […]
Why isn’t candy mode maintaining the set temperature?
Why Isn't Candy Mode Maintaining the Set Temperature? If your Harvest Right freeze dryer isn't maintaining the set temperature in Candy Mode, there could be several reasons for this issue. Here are some steps to troubleshoot and resolve the problem: 1. Verify Software Version Ensure your freeze dryer is running software version 24 or higher, […]
My order was missing a part.
My Order Was Missing a Part. If you received an incomplete order, follow these steps to resolve the issue: If you have any further questions or need additional assistance, please reach out to our customer support team.
How often should I change the oil when using candy mode?
How Often Should I Change the Oil When Using Candy Mode? When using the candy mode on your Harvest Right freeze dryer, you can follow the same oil change recommendations outlined in the Owner’s Manual. Here are the guidelines for changing the oil: Frequency of Oil Changes Steps to Change the Oil Helpful Resources By […]
How do I clean the demister in my freeze dryer?
How Do I Clean the Demister in My Freeze Dryer? Follow these simple steps to clean the demister: Steps to Clean the Demister: Helpful Resources: By following these steps, you can ensure your freeze dryer continues to operate efficiently. Regular maintenance, including cleaning the demister, will help extend the life of your machine. If you […]
What should I do if there is oil in the chamber?
What Should I Do If There Is Oil in the Chamber of My Harvest Right Freeze Dryer? If you notice oil in the chamber of your Harvest Right freeze dryer, follow these steps to resolve the issue: 1. Check Pump Placement 2. Clean the Drying Chamber Helpful Resources If the problem persists after following these […]
How do I reset the batch count?
How Do I Reset the Batch Count? Currently there is no way to reset the number of batches completed.
