We recommend using the 3M double-sided adhesive to fix the shelving unit in your Harvest Right Freeze Dryer. You can purchase it from this link: Scotch Clear Double-Sided Mounting Tape. Please ensure to clean the surface before applying the adhesive and allow it to set according to the manufacturer’s instructions.
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Trouble shooting section 6 keeps coming up
If you receive the error message "Not Getting Cold Enough" and suspect a refrigerant problem, please follow these steps: 1. Press "CONTINUE" and allow the freeze dryer to continue freezing. Sometimes, the system may need more time to reach the desired temperature. 2. If you receive the same error message again, it is possible that […]
Why was my software update unsuccessful?
If your software update was unsuccessful, it could be due to a few reasons: 1. Check the software version of your freeze dryer. If it's 2.4.3 or lower, your hardware may not be compatible with the newer software versions. 2. Ensure the freeze dryer is connected to a stable power source during the update to […]
Chamber is cold/has ice crystals but error message chamber not cooling.
If you're experiencing an error message stating that the chamber is not cooling, but the chamber is cold and has ice crystals, please follow these steps: 1. Check the temperature settings: Ensure that the temperature settings on the freeze dryer are set correctly. Make sure the desired temperature is selected and that it is within […]
My vacuum pressure will not getting further than 2500 mTorr
This could indicate that there is either something open letting in a considerable amount of air or the vacuum pump is not turned on. To troubleshoot this issue, I recommend following the steps outlined in the video below. It will guide you through the process of checking for any air leaks or problems with the […]
Why do I have to pay a 45 tech fee?
The $45 tech fee is applicable for troubleshooting freeze dryers that are out of the one-year warranty. This fee helps support our tech team in providing assistance for customers with warranty-expired units.
Keep getting mid batch failure on my pump.
Here are the steps you can follow to troubleshoot the vacuum system: If you continue to experience issues, you may need to capture the data log. Use a thumb drive to download the data from the freeze dryer’s USB port. This data can be used for further diagnosis. For a more detailed guide, you can […]
Can I update my software to 5.1.25 from 2.2.2?
If your freeze dryer is currently running on software version 2.4.3 or lower, it means that your hardware is likely not compatible with the newer software versions. In this case, you will not be able to upgrade to the latest software. It's important to note that software updates are designed to provide improvements and new […]
My unit keeps giving me a high room temperature warning, but my thermostat says the room is only 70 degrees.
If your freeze dryer is giving a high room temperature warning, it could be due to a few different factors. 1. The freeze dryer may not have adequate air circulation. Ensure that the machine has a minimum of 6 inches of clearance from any wall on both sides of the freeze dryer. 2. The condenser […]
Why doesn’t my freeze dryer have an option for normal or fast dry mode?
In software version 24 or higher, there is an option to set the dry mode to either “normal” or “fast.” This allows you to choose the drying speed based on your preferences and the specific requirements of the food you are drying. To access this feature, you will need to upgrade your software to the […]
