For newer freeze dryers with lagging touchscreens, you can try turning off the freeze dryer and then turning it back on using the power switch at the back. This may help unfreeze the screen. If the issue persists, you can update the software or recalibrate the touchscreen. If your freeze dryer has a software version […]
Sort By:
Can I update the software on my HR XL freeze dryer to resolve heating issues?
A software update may resolve these issues you are experiencing. To check if your HR XL freeze dryer requires a software update, look at the software version displayed in the top right corner of the home screen. Touch the software version if only two numbers are present to see the full version number. If your […]
Pump has a smoky/vapor coming from the lid.
If you are experiencing smoke or vapor coming from the lid of your pump, it could indicate a problem with the demister. We recommend starting by cleaning the demister. You can follow the instructions in this video: How to Remove and Clean the Demister. After cleaning the demister, if the issue persists, it may be […]
I’m seeing “compressing memory” on my screen
If you are seeing this notification on your screen, this is simply telling you that the machine is preparing to run whatever task you have asked it to perform and it may take up to a minute to begin the process. If the screen persists for more than a minute try turning the machine off […]
This morning i lost power. It tripped the breaker. I reset it and it completed one batch. I went to start another and it says starting but the circle never stops and it doesn’t proceed to starting. It also seemed like it wasn’t responding to my touch when i was pushing buttons.
Given that you are reporting multiple issues we recommend that you reach out to our Customer Support team so that we may assist you further in this issue.
Why is my new XL freeze dryer heating up so slowly in standard mode?
If your HR XL freeze dryer is heating up slower than expected, it could be due to various factors. These include the ambient temperature and the initial temperature of the food. If there's a significant discrepancy when comparing heating times under similar conditions, it may indicate an issue with the machine. In such a case, […]
I’m having a hard time getting a hold of my tech. What should I do?
If you have been unable to reach your technician after multiple attempts, I recommend calling our customer support team directly and explaining the situation. They will be able to assist you further and help facilitate communication with the technician. To reach our customer support team, please call 801-386-8960. They will be able to assist you […]
Is my warranty still active?
To determine if your warranty is still active, we need some additional information. If you purchased your freeze dryer directly from Harvest Right, please provide the serial number of your unit. You can find the serial number on the back of the unit or in the owner's manual. However, if you purchased your machine through […]
Is the pricing the same as for a regular customer or can I buy wholesale?
For wholesale inquiries, I recommend reaching out to the Harvest Right Resellers team. They specialize in assisting retailers and distributors with wholesale pricing and other related inquiries. You can contact the Resellers team directly through the Harvest Right website. They will be able to provide you with the necessary information and support regarding wholesale purchases.
The insulation on the bottom on the tray holder is coming off
This issue can affect the performance of your freeze dryer. To address this problem, you can follow these steps:
