To address this issue, you can follow these steps: 3M double-sided tape is a great option to use for securing the plastic piece back onto the shelving unit. It provides strong adhesion and is commonly used for various applications. You can find 3M double-sided tape at most hardware stores or online retailers. Just make sure […]
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My pump is misting excessively
If your pump is misting excessively, it could indicate a problem with the demister. The demister may need to be cleaned or replaced. To clean the demister, you can follow the instructions in the video: How to Remove and Clean the Demister If you need to replace the demister, you can contact Harvest Right support […]
I am getting a vacuum error during my batches. I did some testing on my own and the pressures will only get down to about 1500 mTorr with the shelving unit inside the chamber. but when I remove the shelving unit and run a vacuum test, the pressures are in the 200s after 30 minutes. It seems like the shelving unit is causing this. What do I do?
If the plug for the shelving unit is wrapped up in the back of the chamber, it can indeed push the shelving unit forward against the gasket, causing a poor seal and resulting in higher vacuum pressures. Here's the procedure to ensure this doesn't happen: 1. Before inserting the shelving unit into the chamber, make […]
How do I get the log files from my freeze dryer?
If you're having trouble pulling log files from your freeze dryer, please watch this instructional video that provides step-by-step guidance: How to Pull Log Files and Attach to Email. Make sure to follow all the suggestions mentioned in the video. If you are still unable to collect the log data from your freeze dryer, please […]
How can I update the software on my HR XL freeze dryer?
If your HR XL freeze dryer is eligible for a software update, you can follow the steps outlined in the How To Update Software Video. If you encounter any issues during the update process, further troubleshooting may be necessary. Software Update
I have developed small little (crazing) cracks in my door.
If you’re experiencing crazing on the surface of your freeze dryer door, it could be due to various factors such as temperature fluctuations or improper cleaning methods. Crazing refers to the formation of small cracks or lines on the surface of the material. To address this issue, we recommend the following steps: Cracks in the […]
Touch screen not working, called support last night, fully updated.
If the touch screen on your freeze dryer isn’t responding after a software update we recommend that you reach out to our Customer Support team so that we may further assist you with this issue.
What are the specs on the freeze dryer’s drain valve?
The drain valve threads are 3/8 inch in diameter. We recommend purchasing a new drain valve through Harvest Right to ensure it will fit perfectly onto your drain hose and incur an air leak. If you are in need of a new drain valve for your freeze dryer please reach out to our Customer Support […]
Stays in vacuum freezing mode and wont go into dry
If your freeze dryer is stuck in vacuum freezing mode and won’t transition into dry mode, it could be due to a few reasons: Remember to give your freeze dryer 10 minutes to see if it continues or reverts back into ‘Additional Freeze Time Needed’ after performing these checks.
How do I get past factory set up screen?
When changing the number on the Factory Setup screen, you should enter the actual serial number of your freeze dryer, not just any random number. To change the serial number on the Factory Setup screen, follow these steps: 1. On the Factory Setup screen, locate the default number '1000' in the middle of the screen. […]
