If you're experiencing an error message stating that the chamber is not cooling, but the chamber is cold and has ice crystals, please follow these steps:
1. Check the temperature settings: Ensure that the temperature settings on the freeze dryer are set correctly. Make sure the desired temperature is selected and that it is within the recommended range for the type of food you are freeze drying.
2. Clean the condenser: Make sure the condenser is clean and free from any debris or obstructions. A dirty condenser can affect the cooling performance of the freeze dryer. Refer to the user manual for instructions on how to clean the condenser.
3. Check the refrigeration system: If the issue persists, there may be a problem with the refrigeration system. If you suspect a refrigeration issue, it is recommended to contact Harvest Right support for further assistance.
Next steps:
- Check the temperature settings.
- Clean the condenser.
- Contact Harvest Right support if the issue persists.
