What Should I Do If Candy Mode Is Frozen on My Freeze Dryer?
If your Harvest Right freeze dryer is stuck or frozen in Candy Mode, follow these steps to troubleshoot and resolve the issue:
Step-by-Step Troubleshooting
- Restart the Freeze Dryer
- Turn off the freeze dryer.
- Wait for about 5 minutes.
- Turn the freeze dryer back on and check if Candy Mode is still frozen.
- Check Software Version
- Ensure your freeze dryer is running software version 23 or higher.
- If you need to update your software, follow the instructions in the manual or visit our software update page.
- Reset Candy Mode
- Navigate to the settings menu.
- Select "Reset" to clear any settings that might be causing the freeze.
- Re-enable Candy Mode by following the steps in this video tutorial.
- Inspect for Errors
- Check the display for any error messages.
- Refer to the user manual for specific error codes and their solutions. You can find the manual here.
Additional Resources
- Video Tutorial on Activating Candy Mode: How to Activate Candy Mode for Software Versions 23 or Higher
- User Manual: Harvest Right Freeze Dryer Manual
- Software Update Page: Harvest Right Software Update
Next Steps
By following these steps, you should be able to resolve the issue with Candy Mode being frozen on your freeze dryer. If the issue persists after following these steps, consider reaching out to our Customer Support Team for further assistance in troubleshooting these issues.
