Why Isn't Candy Mode Displaying on My Freeze Dryer?
If Candy Mode isn't displaying on your Harvest Right freeze dryer, there could be a few reasons. Follow these steps to troubleshoot and resolve the issue:
1. Check Your Software Version
Candy Mode is available on software versions 23 or higher. To check your software version:
- Go to the main menu on your freeze dryer.
- The software version is located in the top right of this screen. If your version says 5.0, 5.1, 5.2, 5.4, 5.5 or has the number 23 or higher at the end, then you are on the most recent version of software.
If your software version is below 23, you will need to update it.
2. Update Your Software
If your software version is older than 23, follow these steps to update it:
- Visit the Harvest Right software update page: Software Update Instructions
- Follow the detailed instructions provided to download and install the latest software version.
3. Activating Candy Mode
Once you have the correct software version, follow these steps to activate Candy Mode:
- Customization: Hit the "customize" button and raise the drying temperature above 135°F, commonly set around 150°F.
- Initial Wait: After saving your settings, start a batch and wait for 15 minutes for the chamber walls to cool down.
- Activate Candy Mode: A slider bar should appear on the Load Product screen; slide it to enable Candy Mode.
For a detailed walk-through, watch this video: How to Activate Candy Mode for Software Versions 23 or Higher
4. Additional Tips
- Refer to the user manual for any specific instructions related to your model.
Helpful Resources
By following these steps, you should be able to resolve the issue and successfully use Candy Mode on your Harvest Right freeze dryer. If you continue to experience problems, please refer to the user manual or the helpful resources provided.
