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Can I Get Wholesale Pricing or Is It the Same as Regular Customer Pricing?

Can I Get Wholesale Pricing or Is It the Same as Regular Customer Pricing? If you’re interested in wholesale pricing, Harvest Right has a dedicated Resellers team to help retailers and distributors. They can provide you with information about wholesale pricing and answer any related questions. To get started, simply contact the Resellers team through […]

How can I submit a support ticket?

How to Submit a Support Ticket If you need help, submitting a support ticket is quick and easy! Option 1: Use the Customer Support Page Option 2: Go Directly to the Helpdesk Ticket Form What Information Will You Need? When filling out the form, please have the following information ready: You can also attach log […]

What are the shipping options for my freeze dryer purchase?

We offer various shipping options for your freeze dryer purchase to ensure that it arrives safely and conveniently to your location. The shipping options may vary based on your location and the size of the freeze dryer you have purchased. Here are the general steps to determine the best shipping option for you: Please note […]

Where can I order replacement parts for my freeze dryer?

If you are looking to purchase accessories you can do so from the Harvest Right website under the shop section. If you are in need of replacement parts please contact our Customer Support team so that we may further assist you with acquiring the correct and compatible part for your freeze dryer.

How can I get updates on the shipping status of my purchase?

To get updates on the shipping status of your purchase, you can track your order using the tracking number provided to you at the time of shipment. This number is typically sent to you via email once your order has been shipped. You can enter this tracking number on the carrier's website to see the […]

Where can I purchase a premier pump?

You can purchase any and all vacuum pumps from the accessories page on the Harvest Right website. Premier Industrial Pump for use with Small, Medium and Large freeze dryers only. XL Premier Industrial Pump for use with Large and X-Large freeze dryers only.