Yes, we offer military discounts to show our appreciation for your service. Here’s how you can avail of the discount: Steps to Get the Military Discount: Helpful Resources: If you have any further questions or need assistance with the verification process, please don’t hesitate to reach out to our customer support team. Thank you for […]
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How do I find my order information?
How Do I Find My Order Information? If you need to locate your order information, follow these simple steps: 1. Check Your Email 2. Log Into Your Harvest Right Account 3. Contact Customer Support Helpful Resources By following these steps, you should be able to easily find your order information. If you have any further […]
What’s the status of my order?
How to Check Your Order Status To check the status of your order, please follow these steps: 1. Check Your Email 2. Log Into Your Harvest Right Account 3. Contact Customer Support Helpful Resources By following these steps, you should be able to easily find your order information. If you have any further questions, feel […]
I’m having a hard time getting a hold of my tech. What should I do?
If you have been unable to reach your technician after multiple attempts, I recommend calling our customer support team directly and explaining the situation. They will be able to assist you further and help facilitate communication with the technician. To reach our customer support team, please call 801-386-8960. They will be able to assist you […]
Is my warranty still active?
To determine if your warranty is still active, we need some additional information. If you purchased your freeze dryer directly from Harvest Right, please provide the serial number of your unit. You can find the serial number on the back of the unit or in the owner's manual. However, if you purchased your machine through […]
Is the pricing the same as for a regular customer or can I buy wholesale?
For wholesale inquiries, I recommend reaching out to the Harvest Right Resellers team. They specialize in assisting retailers and distributors with wholesale pricing and other related inquiries. You can contact the Resellers team directly through the Harvest Right website. They will be able to provide you with the necessary information and support regarding wholesale purchases.
Why do I have to pay a 45 tech fee?
The $45 tech fee is applicable for troubleshooting freeze dryers that are out of the one-year warranty. This fee helps support our tech team in providing assistance for customers with warranty-expired units.
How can I submit a support ticket?
To submit a support ticket, visit the Customer Support Page (https://harvestright.com/support/) on the website. There you will find an option to submit a support ticket or a form to fill out with details regarding your issue. You can also navigate directly to the Helpdesk Ticket Form at https://odoo.harvestright.com/helpdesk-ticket You will be asked for the following […]
How do I test the relays in my freeze dryer?
If you suspect that your relays have failed and you are within your warranty period, contact Harvest Right Customer Service directly so that we may assist you further. Opening up the machine without direction from an authorized service agent will void the warranty. If your machine is outside of the warranty period and you wish […]
What are the shipping options for my freeze dryer purchase?
We offer various shipping options for your freeze dryer purchase to ensure that it arrives safely and conveniently to your location. The shipping options may vary based on your location and the size of the freeze dryer you have purchased. Here are the general steps to determine the best shipping option for you: Please note […]
