To reset your batch settings to default, follow these steps: If you don't see a specific option for resetting to default settings, please refer to the owner's manual for your specific model, which you can find in the "SOFTWARE & MANUALS" section on the Harvest Right support page. Additional Tips By following these steps, you […]
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How do I reset the batch count?
Currently there is no way to reset the number of batches completed.
What should I do if candy mode is frozen on my freeze dryer?
If your Harvest Right freeze dryer is stuck or frozen in Candy Mode, follow these steps to troubleshoot and resolve the issue: Step-by-Step Troubleshooting Additional Resources Next Steps By following these steps, you should be able to resolve the issue with Candy Mode being frozen on your freeze dryer. If the issue persists after following […]
What is the default freeze time and can I change it?
Default Freeze Time: Can I Change the Freeze Time? How to Add Additional Freeze Time: Additional Information: Helpful Resources: Feel free to adjust the freeze time to better suit your specific needs!
Why can’t I add more freeze time and how do I fix it?
If you're experiencing issues with adding more freeze time to your Harvest Right freeze dryer, follow these steps to troubleshoot and resolve the problem. Possible Reasons and Solutions Helpful Resources Next Steps If you have followed these steps and are still experiencing issues, please gather the following information before seeking further assistance: This information […]
How can I decrease the freeze time?
Decreasing the freeze time in your Harvest Right freeze dryer can help you process batches more efficiently. While there is no direct setting that will reduce the amount of time your batch freezes for, here are some steps and tips that may reduce the freezing time: 1. Room Temperature 2. Load Size: 3. Pre-Freeze Food […]
I’ve updated the firmware, but the screen only shows the first part of the version number. How can I confirm if the update was successful?
If the screen only displays the first part of the version number after a firmware update, tap or touch that abbreviated version number on the display. Doing so should reveal the complete version number, allowing you to confirm whether the update was successful.
How do I change the name of my freeze dryer?
How to Change the Name of Your Freeze Dryer You can easily change your freeze dryer’s name right from the touchscreen! Just follow these simple steps: Note: If your freeze dryer is running software version 2, 3, or 4, you won’t be able to change the name. To use this feature, you’ll need to update […]
How do I get the log files from my freeze dryer?
If you're having trouble pulling log files from your freeze dryer, please watch this instructional video that provides step-by-step guidance: How to Pull Log Files and Attach to Email. Make sure to follow all the suggestions mentioned in the video. If you are still unable to collect the log data from your freeze dryer, please […]
Touch screen not working.
What to Do If Your Freeze Dryer Touchscreen Isn’t Responding If your freeze dryer’s touchscreen isn’t responding to your touch, or if it seems “off” (for example, you tap one spot but something else is selected), don’t worry—there are steps you can take to fix it. This guide will help you figure out what to […]
