To access the Factory Setup screen you first need to identify what software version your machine currently has. 2.2.2, 2.4.3, or 3.6.11: Please refer to these instructions to access Factory Setup. 4.1.26 or 4.1.7: Please refer to these instructions to access Factory Setup. Any version 5 software: You will be unable to access the Factory […]
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After resetting the breaker, my freeze dryer completed one batch but won’t start another. It says ‘Starting,’ but the circle never stops, and it doesn’t proceed.
If your freeze dryer is stuck on the 'Starting' screen, you can try the following steps:
I’ve updated the firmware, but the screen only shows the first part of the version number. How can I confirm if the update was successful?
If the screen only displays the first part of the version number after a firmware update, tap or touch that abbreviated version number on the display. Doing so should reveal the complete version number, allowing you to confirm whether the update was successful.
The touchscreen on my freeze dryer seems unresponsive.
If your touchscreen is unresponsive, try these steps: If your screen remains unresponsive or you do not have a pressure sensitive screen, you may need to reach out to our Customer Support team for further assistance with this issue.
Touch screen not working, called support last night, fully updated.
If the touch screen on your freeze dryer isn’t responding after a software update we recommend that you reach out to our Customer Support team so that we may further assist you with this issue.
How do I get past factory set up screen?
When changing the number on the Factory Setup screen, you should enter the actual serial number of your freeze dryer, not just any random number. To change the serial number on the Factory Setup screen, follow these steps: 1. On the Factory Setup screen, locate the default number '1000' in the middle of the screen. […]
I am having a hard time pressing buttons on my newer freeze dryer. It keeps delaying when I touch it.
For newer freeze dryers with lagging touchscreens, you can try turning off the freeze dryer and then turning it back on using the power switch at the back. This may help unfreeze the screen. If the issue persists, you can update the software or recalibrate the touchscreen. If your freeze dryer has a software version […]
I’m seeing “compressing memory” on my screen
If you are seeing this notification on your screen, this is simply telling you that the machine is preparing to run whatever task you have asked it to perform and it may take up to a minute to begin the process. If the screen persists for more than a minute try turning the machine off […]
This morning i lost power. It tripped the breaker. I reset it and it completed one batch. I went to start another and it says starting but the circle never stops and it doesn’t proceed to starting. It also seemed like it wasn’t responding to my touch when i was pushing buttons.
Given that you are reporting multiple issues we recommend that you reach out to our Customer Support team so that we may assist you further in this issue.
Trouble shooting section 6 keeps coming up
If you receive the error message "Not Getting Cold Enough" and suspect a refrigerant problem, please follow these steps: 1. Press "CONTINUE" and allow the freeze dryer to continue freezing. Sometimes, the system may need more time to reach the desired temperature. 2. If you receive the same error message again, it is possible that […]
