Given that you are reporting multiple issues we recommend that you reach out to our Customer Support team so that we may assist you further in this issue.
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My freeze dryer lost power and tripped the breaker.
It sounds like your freeze dryer is experiencing power issues. Here are some steps to address this: By following these steps, you should be able to identify and possibly resolve the power issue. If the problem persists, you may need to contact our Customer Support team to further assist you with this issue.
What if there is a short in my power receptacle?
If the power receptacle is shorted out, watch the video, "Replacing Main Power Harness." Replacing the Main Power Wiring Harness in a Harvest Right Freeze Dryer The video provides a guide on how to replace the main power wiring harness in a Harvest Right freeze dryer. The tutorial focuses on the step-by-step procedure for replacing […]
What should I do if the heater fails in the middle of a freeze-drying batch?
If your freeze dryer experienced a mid-batch heater failure, please follow these steps: If the shelves do not start to feel warm during the heater test, please upload your log files for further assistance from a Harvest Right technician. If you need help accessing or uploading the log files, please let us know, and we […]
My freeze dryer had a mid-batch heater failure; what should I do next?
If your freeze dryer experienced a mid-batch heater failure, please follow these steps: If the shelves do not start to feel warm during the heater test, please upload your log files for further assistance from a Harvest Right technician. If you need help accessing or uploading the log files, please let us know, and we […]
How do I test the relays in my freeze dryer?
If you suspect that your relays have failed and you are within your warranty period, contact Harvest Right Customer Service directly so that we may assist you further. Opening up the machine without direction from an authorized service agent will void the warranty. If your machine is outside of the warranty period and you wish […]
How do I check the shelving plug connections in my freeze dryer?
To check the shelving plug connections in your freeze dryer, follow these steps: For a detailed visual guide, you can refer to the "Shelving Plug Connections" video: If after reconnecting the shelving plug you still encounter issues, such as an inaccurate temperature reading or a persistent error message, further troubleshooting may be necessary. If this […]
