It sounds like your shelving unit got too hot during your last batch and tripped the overload switch on the back of the shelving unit. The overload switch (also referred to as a snap-disk) is a safety device that can trip and cut off power to the heating element if the internal temperatures exceed a […]
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My freeze dryer says it’s not detecting heat
If your freeze dryer is not detecting heat, there are a few possible items to check. Please follow these steps:
Why is my freeze dryer showing an error message that it’s not detecting heat?
What Should I Do If My Freeze Dryer Shows a Not Detecting Heat Error? If your freeze dryer displays a "Not Detecting Heat" error, it means that your shelf is not heating up. This can be due to several reasons, such as a mechanical failure or a missed preparation step. Follow these steps to troubleshoot […]
What should I do if my candy is not dry after candy mode?
What Should I Do If My Candy Is Not Dry After Candy Mode? If your candy is not dry after running Candy Mode on your Harvest Right freeze dryer, follow these steps to troubleshoot and resolve the issue: 1. Check the Temperature Settings 2. Extend the Drying Time 3. Warm the Trays 4. Check the Candy Type Helpful Resources […]
The plastic piece on top of my shelving unit is coming off. What can I do?
To address this issue, you can follow these steps: 3M double-sided tape is a great option to use for securing the plastic piece back onto the shelving unit. It provides strong adhesion and is commonly used for various applications. You can find 3M double-sided tape at most hardware stores or online retailers. Just make sure […]
Can I update the software on my HR XL freeze dryer to resolve heating issues?
A software update may resolve these issues you are experiencing. To check if your HR XL freeze dryer requires a software update, look at the software version displayed in the top right corner of the home screen. Touch the software version if only two numbers are present to see the full version number. If your […]
Why is my new XL freeze dryer heating up so slowly in standard mode?
If your HR XL freeze dryer is heating up slower than expected, it could be due to various factors. These include the ambient temperature and the initial temperature of the food. If there's a significant discrepancy when comparing heating times under similar conditions, it may indicate an issue with the machine. In such a case, […]
The insulation on the bottom on the tray holder is coming off
This issue can affect the performance of your freeze dryer. To address this problem, you can follow these steps:
Top of drying rack is unglued. There is a rectangular piece of plastic that was glued to the top of the metal drying racks. It’s unglued and I lay it on top of drying rack where it should be. I’d like to reglue it but I’m wondering what type of glue to use?
We recommend using the 3M double-sided adhesive to fix the shelving unit in your Harvest Right Freeze Dryer. You can purchase it from this link: Scotch Clear Double-Sided Mounting Tape. Please ensure to clean the surface before applying the adhesive and allow it to set according to the manufacturer’s instructions.
My HR XL freeze dryer takes about an hour to heat up in candy mode, is this normal?
The heating time in candy mode can vary based on several factors. If it's taking significantly longer to reach the set temperature compared to your other units or prior batches, there might be an issue with the heating system. Further troubleshooting may be necessary to identify the problem. Please reach out to our Customer Support […]
