It sounds like your shelving unit got too hot during your last batch and tripped the overload switch on the back of the shelving unit. The overload switch (also referred to as a snap-disk) is a safety device that can trip and cut off power to the heating element if the internal temperatures exceed a […]
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My freeze dryer says it’s not detecting heat
If your freeze dryer is not detecting heat, there are a few possible items to check. Please follow these steps:
How do I get to the factory set up screen?
To access the Factory Setup screen you first need to identify what software version your machine currently has. 2.2.2, 2.4.3, or 3.6.11: Please refer to these instructions to access Factory Setup. 4.1.26 or 4.1.7: Please refer to these instructions to access Factory Setup. Any version 5 software: You will be unable to access the Factory […]
Hi my batch has been running for 26 hours. Is this too long?
The freeze drying process can take between 24 to 36 hours, depending on the type and preparation of the food. It’s important to allow the process to complete without interruption.
After resetting the breaker, my freeze dryer completed one batch but won’t start another. It says ‘Starting,’ but the circle never stops, and it doesn’t proceed.
If your freeze dryer is stuck on the 'Starting' screen, you can try the following steps:
How do I buy an extra large freeze dryer?
How Do I Buy an Extra Large Freeze Dryer? If you're interested in purchasing an Extra Large (XL) Freeze Dryer from Harvest Right, follow these simple steps: 1. Visit the Harvest Right Website 2. Navigate to the Freeze Dryers Section 3. Select the Extra Large Freeze Dryer 4. Customize Your Order 5. Proceed to Checkout […]
What to do if candy mode isn’t detecting heat properly?
What to Do If Candy Mode Isn't Detecting Heat Properly If your Harvest Right freeze dryer isn't detecting heat properly in Candy Mode, follow these steps to troubleshoot and resolve the issue: 1. Update Your Software Ensure your freeze dryer is running the most current version of software. 2. Verify Temperature Settings Make sure the drying temperature […]
What to do when candy mode won’t start on my freeze dryer?
What to Do When Candy Mode Won't Start on My Freeze Dryer If you're having trouble starting Candy Mode on your Harvest Right freeze dryer, follow these steps to troubleshoot and resolve the issue. Step-by-Step Troubleshooting Additional Resources Next Steps If you have followed all these steps and Candy Mode still won't start, please provide […]
How do I handle hot trays in candy mode?
How Do I Handle Hot Trays in Candy Mode? When using Candy Mode on your Harvest Right freeze dryer, handling hot trays properly is crucial for safety and efficiency. Here’s a step-by-step guide to help you manage hot trays during the process: Step-by-Step Instructions: Helpful Resources: By following these steps, you can safely and effectively […]
How to clean the door gasket on my freeze dryer?
How to Clean the Door Gasket on My Freeze Dryer Keeping the door gasket clean is essential for maintaining a proper seal and ensuring the efficient operation of your freeze dryer. Follow these simple steps to clean the door gasket: Materials Needed: Steps to Clean the Door Gasket: Helpful Resources: By following these steps, you […]
